Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 2 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. To get your tracking number, simply send us a message through Facebook or email us at 925SterlingSilverStore@gmail.com and we will have it sent to you. If you did not receive any updates on your order, please contact us at 925SterlingSilverStore@gmail.com immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Please allow up to 1 week for your order to processed, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 2-3 weeks. For International orders, please allow up to 4 weeks.
Q: I ordered two products, but have received only one... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Do you provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately. We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed.
Q: How can I get in contact with you?
A: We handle customer service through email. Use the 'Contact Us' page.
Q: Do you offer a refund if I don't like the product?
A: If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.